Bad service

I am owed R863.85 by Telkom that I paid too much on my account. I called the Customer Service Center and after spending most of my lunch hour waiting for an operator I still was not connected. I used the chat service on the website only to be told that I have to call the Customer Service Center. So after calling again and waiting for about 30 minutes, my details were confirmed, I was given a reference number and were told that someone from the accounts department will be in contact.

Then I received an SMS (not email of phone call - lazy people) asking me to send documents to Karina Reddi. I sent the document on 8 August and 20 days later I have not had any response from her or anybody else.

This is pathetic. We received bad service while we were Telkom Customers and now it is even worse.

When will I be refunded Telkom, or are you just going to ignore me and hope I forget!