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motsamayi M

1 reviews | Active since Oct 2013

28 Aug 2017, 11:01

Bad Service

So i sent a contract cancellation form as stated, and by mistake i sent it to the wrong team(Fixed line instead of Mobile).

i got an auto response that states that i'll e contacted within 21 working days.

after 21 working days i got no contact, i sent a message to the Telkom Twitter team and they provided me with an email to forward my request form, which i did. and they said they'll escalate it and someone will get in touch with me which never happened even today(A month later)

when i call the call center today i am told "yes we got your email. however you sent it to the wrong team" so now i am wondering, why was this not brought to my attention? you got an email and you ignored it?

is this customer service? do we pay for such mediocrity?

0
Replies (6)
Telkom
Telkom's reply03 Sept 2017, 10:03
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to the relevant department and feedback will follow.

Your reference number is AI***


We apologise for any inconvenience caused.

Kind regards

Yazied

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply05 Sept 2017, 08:05
Official

Good Day motsamayi,

This response serves as a follow up on your query, please forward us the cancellation form you signed as we do not have the copy on our end. Forward the form to ***.

Kind regards

Ntombi

Telkom Social Media Team

Best regards,

Telkom
Telkom's reply05 Sept 2017, 15:29
Official

Hi motsamayi,

please send the cancellation form to *** , please ignore the email previous email provided on the first response.

Kind regards

Launa

Telkom Social Media Team

Best regards,

mM
motsamayi M's update06 Sept 2017, 08:08
Reviewer Update
Email sent with all that's requested.. This is rather disappointing, such a small request can't be swiftly fixed..
Telkom
Telkom's reply18 Sept 2017, 14:09
Official

Good day motsamayi,

Please note that we did not receive your email. Kindly re send it or forward it strait to our cancellation team Email address: *** for follow up and assistance.

Regards

Tsebo
Social Media Team

Best regards,

mM
motsamayi M's update18 Sept 2017, 14:18
Reviewer Update
You keep giving me different email addresses.. how bad can it be? This is the 3rd email addrsss you are giving me.. ? Email sent.. let's see how many weeks it takes you guys to respond..