Bad Service

I recently app**** for a promotion package for my telkom line. I called the sales department lady Pheziwe cancelled my existing internet account without my consent and without informing me. I was offline .I was told that it was a technical problem . However it was established that the account no longer existed. When I explained the situation they created a new account. Still I was not able to get onto the internet for 3 days thereafter. This morning I managed to reset and configure the modem myself without the help of Telkom. 3 days later and I am not able to download my emails and missing out on important business opportunities. I have been in touch with so many persons after holding on for hours and still there is a problem which has been created by telkom staff and have not been fully sorted out. This is not only frustrating the level of incompetence but also lack of following up with customers and not informing the customer what the re-repercussions of an upgrade or switching packages. The telkom staff seems to lack training and fail to communicate and therefore are not are aware that an upgrade will mean have down times. I am considering cancelling my account with telkom as this is unacceptable service and changing my service provider.