Bad service
I went on the 11th August to change my banking details at Telkom the college square, where I was assisted by a lady, the lady told me that Telkom would deduct from next month from my new bank account, and I will have to come and swipe my payment for my contract thats R499.00 so to my surprise yesterday when I phoned the call center they told me I will pay a penalty for a rejected debit order of R241.00 and if I wanted to pay I had to pay 10 before my debit order day, none of which was explained to me. Now I have to pay this because of someone else who did not explain this to me. I am very unhappy with this issue. I want to cancel my contract at telkom due to this bad service
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Replies (2)
Telkom's replyOfficial
29 Aug 2017, 13:44Hello martin-meiring-1
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's reply29 Aug 2017, 13:44
Official
Hello martin-meiring-1
This response serves as confirmation that your query has been received.
Your reference number : AI***
Your query has been sent to our mobile team for assistance.
Regards
Noleen
Telkom Social Media Team.
Best regards,
Telkom's replyOfficial
02 Oct 2017, 16:29Good day,
This response serves as a follow up on your inquiry, please note that we have tried to contact you on on the following numbers :***and you are unreachable, Kindly contact us on 081180 as we need you to provide you with feedback.
Thank you.
kind Regards
Musa
Social Media Team
Best regards,
Telkom's reply02 Oct 2017, 16:29
Official
Good day,
This response serves as a follow up on your inquiry, please note that we have tried to contact you on on the following numbers :***and you are unreachable, Kindly contact us on 081180 as we need you to provide you with feedback.
Thank you.
kind Regards
Musa
Social Media Team
Best regards,