Bad Service

Early last month in July I signed a contract for one of your specials on line for my house in Westonaria. I received an SMS last week Monday on the 14/08/2017 advising that someone will be coming to my property to install my ASDL line on Wednesday 16/08/2017. I ensured that someone is at my property the entire day. Just for no-one to show up or to inform me that they not coming. Yesterday 21/08/2017 I got an SMS stating that someone has been dispatched to my property to install the ASDL line and again I get the same service from Telkom. I phoned yesterday 21/08/2017 morning 10213 (call centre) after holding on for more than an half an hour and spoke to Mpho @ 9:45 advising me that someone will definitely becoming out to my property that same day. They not just wasting my time but the person that is waiting the entire day for the technician to come out and install the line. When a person phones the call centre to find out why they dint pitch – all they say is that the wrong number has been allocated. A new one will be allocated and they can’t give a time frame of when it will be done.

Its shocking that a company like Telkom can advertise about the best service they give. When you want to do business with them you see the shocking reality of the poor and unspeakable service you receive from Telkom.