Bad Service

On Wednesday the 16th of August 2017 I had a Telkom Technician to come and install an ADSL line at my home. He was very professional and I have no complaints about him, he did mention that by the time he was finished I would have internet.

By Thursday I still had no internet, and I had spoken to 7 different people that day (as I was passed onto a different department each time) by the end they had confirmed that by the end of the day my password and username would be texted to me, by the end of the day nothing had been sent through to me.

On the Friday my boyfriend had phoned Telkom and he found out that the line was still in the previous owners name. The person he had spoken to had apparently changed everything into my name and just needed me to confirm that I was the owner, when I had called to confirm they were closed.

On Saturday morning I was on the phone with Telkom for 1hr and 30mins only to be told that my issue had been escalated (I was given a reference number ********** )and that I would receive everything by 13:00 as that is when they close on a Saturday.

It is now Monday 21/08/207, and I still have no internet and when I called this morning i was told that because my issue was only escalated on Saturday I will only receive my password and username by tomorrow 22/08/2017.

I am very frustrated as I feel I have bee dealing with this for far too long and by now my line should be working and I should have internet by now

My question? what is Telkom going to do about this??????? As this is terrible service