Bad Service

On the 25th June I missed the payment for Telkom's instalment I had a emergency and had to withdraw the funds. When it came to the month of July on my salary date the 25th Telkom had debited the amount R1485 which means that was Junes payment that was missed and also Julys payment I was totally fine with that. But one expects, that once your debit order goes through successfully the data would be reinstated on the 1st of the following month. That was not the case, I contacted Telkom and was told that I should call Nu-debt. Once I contacted them they said that my account was never with them and that I should contact Telkom directly. Telkom said that because I defaulted I would have to wait 14 days for the payment to reflect because Nu-Debt had debited my account, however my bank statement shows that Telkom debited the R1485.

My question is: Why did I have to wait 14 working days for my line to be re-connected? I have never defaulted before, yet its not the first time I have a problem with Telkom's bad service. When the customer's account is in default the agents at the call centre treat you bad and give you attitude. They have absolutely no telephone etiquette. Unfortunately, I don't have names but this attitude I received or bad service was all over recorded lines when I called in and also over the Telkom chat.

Also when I asked if I could forward my bank statement proving what I have told them I was told I it wouldn't make a difference and I just have to wait the 14 working days and in future maybe I should not default on my account to avoid this from happening. If I am not mistaken it was a agent Mpho he advised me that on the Telkom chat.

I work in the legal department of a well known financial institution ,I too service clients but to be receiving such disgusting service from the Telkom Call centre is a disappointment.

Out of all the bad experience I received from the call centre over the past 21 days, I walked into the Telkom store in Cape Gate and received all the answers I needed.

Also I have contacted the call centre more than one occasion with the agents telling me they will get back to me I have also sent my bank statement to 2 different agents who did not get back to me. The service is ridiculous.