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nyiko M

1 reviews | Active since Apr 2015

19 Aug 2015, 15:53

BAD SERVICE

THE SERVICE IS REVOLTING IF I MUST SAY . THERE CONSULTANTS ARE SO *********** . EVERYTIME I GO TO THE BRANCH TO ENQUIRE ABOUT MY ACCOUNT BEING IN AREAS WHILEST ITS UP TO DATE , I PAYED MANUALLY AT THE BRANCH ON THE 1 ST OF AUGUST TODAY IS THE 19TH BUT MY ACCOUNT IS SUSPENDED I WENT TO THE BRANCH AT MALL AT REDS AND SPOKE TO A RUDE CONSULTANT WHO SPOKE TO ME AS IF I AM THERE TO BEG OR SOMETHING, THEY SAID THEY WOULD SORT IT OUT GUESS WHAT 6 HOURS LATER MY PHONE IS STILL OFF LINE .

0
Replies (1)
Telkom
Telkom's reply19 Aug 2015, 18:32
Official
Hello nyikom3,

Kindly note we have escalated your query with our Billing Team.
An investigation into the incident is currently underway and feedback will follow.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is SM136292.

Regards
Frank
Social Media Team
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