bad service

I'm disgusted at the type of service I received at telkom store in promenade 2day.I went to pay my landline & what was suppose to take 5mins ended up to be almost more than half hour standing in a que.I gt there then there was2 consultants both busy nd 1consultant by front desk busy with a client &two people before me he asked the 2 clients what they were their for but not me this is the 2nd month in a row I have received this type of service I stood long in que then I asked the consultant at front desk if there is no one else that can assist me with a landline payment then he said no his the only one & that im in wrong que cant I see the small notice that says mobile contract only then he said I suppose to be by sales consultant then I told him but no 1 is telling me anything the cashier desk wer im supposed to pay is empty no1 is there behind desk so I told him must I as client smell where im suppose to be because no one is directing or asking what I was there for.another consultant then got up to assist me &went to cashier desk & it took 5mins to make payment I told him to get me the manager.The manager Geneve came I told her im disgusted she said short staff bt will sort out.