Bad Service

On Wed 05 August I reported a fault to Telkom of a cross line. My line had disappeared and my neighbours phone number was ringing in both their and my flat. It took almost 2 weeks and several phone calls from both myself and my neighbour to escalate for Telkom to assign a Technician. He arrived yesterday and instead of THEIR telephone line ringing in both our flats, now MY telephone line has reappeared and rings in both our flats. Just a swop. My neighbour is an elderly man who is very sick, on Oxygen and requires to have his line restored urgently - as do I. Pathetic service from Telkom. They sent me a generic sms to ask me re service. I answered telling them exactly what happened. And they kept sending me further generic sms's asking why I reported bad service. I kept having to repeat what I initially said in the first sms. I reported this to Telkom again yesterday but all they did was assign me a new Ref. no. instead of further escalating the initial problem .... so ho hum ... are we expected to again escalate several times and wait another 2 weeks until a Technician is assigned again???