Bad service

I app**** for a lte wi-fi route and a Samsung phone. I had to full in the application twice cause they couldn't find the first form. I waited a week for the device to come which is not a problem but no one calls you to advise if they received delivery of the items. When I do get to be shop, they have he stock but they only processed the LTE in the system and I could not get the phone. The reply is I have to come back, are you serious? What **** service and it the first time I'm dealing with Telekom. At the shop now and I might as well cancel the order and find another supplier. If they can't help now then I'll cancel.