Bad Service

I have been in contact with my Mweb adsl supplier for the past 3 weeks going in for 4 weeks about Telkom cables that have been ****** and this is the reason I have no wifi. Telkom got a call from me numerous times asking when it will be fixed and all they saying is they waiting for a technician. But I saw two Telkom vans busy at box in my road two weeks into my complaint. I am not to sure what is happening but do Telkom understand that their are ederly people in my road that relies on their house phones and people like me that rely on my wifi to study and complete my assignments. Telkom has really taken this matter lightly and simply disregard this matter because of the area. It is not our fault as your customers if they ***** cables out of your boxes that you do not take precaution to secure properly when you well enough know that they are always *****ing the cables because this is the second time in 2 months that it is happening. I think Telkom just do not care! I would like this matter to be resolved asap because my Mweb adsl line is suffering in this matter.