Bad service

The landline of my 78 year old mother is out of order far more than it is working. She has no cell phone reception to report this and has to drive into town to do so. Telkom then eventually repairs it - just for it to be out of order a couple of days later. It seems that Telkom has NO interest to deliver a service to customers in rural areas. When I tried to report this I only got a message to say that the line was suspended because she did not pay the last account (for the service she did not get) but the account was paid in full 2 weeks ago. <br> Telkom has no telephone number for customer service where one can find out what the problem is.<br> The Telkom line is my mother's<br> <br> only way to communicate in case of an emergency.