Bad Service!

I sent my blue iPhone 5C in to be repaired on the 4th of July 2015. I was told that they will send me an sms with progress of the repair but I never received any communication up until today more than a month later (6 August 2015) about the progress of the repair.<br> <br> I then get told that the FMIP number is still active on my phone and that the phone will be sent back un-repaired. I personally feel had the responsible person let me know earlier that the FMIP number was still active I would have gone to go and de-activate it.<br> <br> The phone is on contract and currently I am paying for a phone that I can't even use which is totally unfair and to top it all off, my warranty expires on the 29th of September 2015.<br> <br> If the phone cannot be repaired, I have the right to demand a new one as it is still under guarantee or you should give me a chance to de-activate the FMIP number and not send the phone back un-repaired as it's your companies fault for taking more than a month to get back to me on the progress of the repair I was not sure whether the FMIP number was still active on the phone which is why I didn't de-activate it.<br> <br> Please sort this out I am very, very unhappy.<br> <br> Amelia Strydom