bad service

I have inquired about a landline to be installed at my house about a month ago. I have had no feedback after the call Centre agent took all my details. Two weeks later I emailed my complaint to telkom and got an automated response saying that they will contact me as soon as someone reads the email. Two weeks later and still on response. How long does it take to sort out a query on email. Are there so much complaints that no one at telkom can respond to me. This service is terrible.