Bad service

7 days without landline after lightning hit wifi and phone lines out. Reported on Monday only for a consultant to arrive on Friday afternoon, he then fixed the phones but couldn't fix the wifi although he said the adsl router was working and told us to call telkom on 10210 to reset the password and then it would work.I then held on for an hour for someone to answer the phone, they were also unable to get the wifi working because it turns out that our router was broken after another consultant came out on Saturday afternoon and we were told that our router has lightning damage. The following Monday we bought a new router and we were expected to set it up ourselves after speaking to two people which where suppose to guide us and turns out that 3 hours later we figured it out ourselves