BAD SERVICE

I called Telkom querying y I’m account has been Suspended and was told due to no payment received.They debited me the 23rd September which was on a Saturday and my contract with the is the 25th of every month.1st Call centre Agent Thabisile/Thandeka hung up on me.2nd Consultant promised that she will log a call and her line manager will call to this date nothing.They both promised to log a call in order to restore my service to this date they have not done that.I requesting Telkom to Reimburse me for the return debit order of R146 and they should NOT charge me any late payments fees,if already charged reverse them.