Bad service

Dear Telkom Customer Service,

I am writing to formally express my dissatisfaction regarding the handling of my contract upgrade request. As a loyal Telkom customer for over a decade, I am deeply disappointed with the service I have received.

On 21 November 2024, I contacted Telkom to upgrade my contract. During this call, I was informed about a Black Friday special offering the Samsung A25 for R269 per month for 24 months. I agreed to this deal, and the consultant confirmed that the order was finalized.

Today, 26 November 2024, I followed up on my order only to be informed that the order was not placed and that the pricing I was given was incorrect. This response is unacceptable. As the call was recorded, I believe this constitutes a binding agreement, and Telkom has an obligation to honor the terms offered to me.

Moreover, I declined better offers from other service providers because I trusted Telkom's promise of a contract renewal for R269 per month. Now I am being told the price has changed to R300 per month, which I outright reject.

I kindly request that you review the call recording to verify the agreement and ensure my order for the Samsung A25 is processed at the originally agreed-upon price of R269 per month. I expect the device to be delivered urgently, as per the finalized agreement.

Thank you for addressing this matter promptly. I look forward to your immediate response.

Yours sincerely, [MD Sekgobela] [3600 ]