Bad Service

I’m honestly not happy with the service I just got from cancellations. I recently took a fibre line, it’s only been 9 days today, I’m moving to another location I called them to move the fibre line for me, I was told were I’m moving to they don’t have network there or fibre, spoke to Londiwe from fibre line who confirmed they only have LTE and the LTE service doesn’t work well for me as I had it before hence I moved to fibre, she then advised when cancelling I must let the person assisting me know that there’s no fibre at my new location to override or remove penalties. I just spoke to cancellations the lady I spoke with insists of penalties if I don’t take the LTE or any contract. I don’t want LTE. I’ve honestly had bad experience with Telkom but I thought to myself let me try again