Bad service

Bad Service !!<br> This is the best way i can start my sentance without swearing !!<br> After many years of loyal service we are forced to cancel our telkom line and no one even cares if they lose a client.<br> You cant even get decent service from their call centre taking up valuable time of our work time holding on the line for more than 20 min and then still no joy !<br> We received a bill of R 4000.00 after asking to move our exsisting line from one room to another room maybe 8 m appart from each other and was informed that the cost will be R 600.00 , we agreed to that but instead received the invoice for R 4000.00 we launched a qeury and was told that it would take 10 working days to resolve the qeury and our account has been suspended, after the 10 working days past nothing was done and then we were told that they will escelate the matter after that when we phoned in again after allot of frustration we were told that the account still was not fixed and the outstanding amount is over R 5000.00.<br> We then went to cancelations to stop the account.<br> Explaining to them and also our internet provider that we have to cancel because we cant afford to pay an amount like that