BAD SERVICE

I took a 2nd contract in Feb this year. i was told they needed to debit my account to make sure it exists (the fact that i already have a contract being debited from same account doesn't occur to anyone). So i was debited on February 20th for a full installment of R379, only received my device 27th of Feb, but was charged a whole months device fee for one day, on 28th Feb.<br> <br> That aside, I was told that the debit on the 20th Feb would be refunded within five days. It's been five months, and I am still waiting.. I phone every 2nd week, get promised to be called back (NEVER HAPPENS), got told a few times that it's with the billings department, and was even told the case was closed. HOW???<br> <br> The last time I called was two weeks ago, and was told that the billings department says they don't know why I was debited, i must have been misinformed, but I still wont be getting the money back.<br> <br> Does this even make sense???<br> <br> You debited my account, you need to pay back my money.<br> 5 months is UNACCEPTABLE!!!!!