1 reviews | Active since Jul 2015
bad service
I took out an account with mweb for a telkom adsl line in december 2014 and i am paying for 4 mb/psecond uncapped adsl line. i have been getting between 1.4 and 2 mb/ps for the past 8 months and almost every month i have been complaining about the slow speeds and every time i have been told they are working on it. its costing me R430 per month at mweb and R540 at telkom and i am not receiving the service i pay for. 2mb/ps costs R200 per month and i am paying R230 more. they told me before i took out the contract that i wil receive 4mb/ps and i have not once had that speed. the highest was recorded at 2.6mb/ps. im sick and tired of calling them and going to shops to resolve the problem. always excuses and waisting my time and money. FOR 8 MONTH!!!! please help me im so frustrated!!!
Thank you for making contact with us.
We would like to assist you.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your social media reference number is SM125991.
We apologize for any inconvenience caused.
Regards
William
Telkom Social Media Team
Thank you for making contact with us.
We would like to assist you.
Please be assured that this matter has been escalated to our Technical Department and feedback will follow.
Your social media reference number is SM125991.
We apologize for any inconvenience caused.
Regards
William
Telkom Social Media Team
