Bad Service

Fault reference number: 147CRZ120165 ....I lodged a fault with Telkom on the 12 June 2015 and waited for assistance until i made contact with them again on the 26 June 2015. I spoken to a lady who seemed surprised and said she can't believe that the matter was not attended to but she will log it as urgent and also escalate the matter to management and gave me an escalation number 704369, still no technician, I called again on the 8 July 2015 and the lady advised there is cable that got ****** and they working on the matter, received an sms on the 10th apologizing and stating that a technician has been assigned, still not technician. Called again today 15 July 2015 and still not getting any joy from them.