Bad service

Telkom Telkom Telkom eish man , you send me a E-mail asking me if i want to upgrade - you give me a telephone number to call you that does'nt work or does not take me directly to your product and every time one of your operators answer they cannot answer my questions but send me to another site that never gets answered - maybe your message should say -due to high volumes you will hang on for about 15 mins and then be kicked off to try again and again and again until you get gatvol and then write another bad report about our pathetic service