Bad service

I called telkom on Friday(12/06/15) evening,I needed assistance regarding manual settings on how to connect using a modem.It was such a disappointment with the level of customer service rendered by the agent.he sounded drunk, he didn't even pay attention at all,from the start of the call he didn't even greet me in a proper way,I even asked him If he was ready to assist,I had to repeat myself dozen's of times,he didn't even try to help or even go an extra mile,when I asked him to get me to someone and team leader who's willing to assist.he transferred me to a dead line.I believe Telkom will loose a lot of customers, because they don't provide their agents with a good customer service training they need to go back to the drawing board.board. I'm really not happy with the level of competence offered by the agents.