Bad Service

Subject: Urgent Complaint Regarding Undelivered Approved Contract Phone

Dear Telkom Customer Service,

I am writing to express my deep dissatisfaction ,dissapointment and concern regarding the contract phone that was approved over a month ago and remains undelivered to this day.I was assisted by an agent called Kwanele ,since the day of sale and everything was sent to her no follow p call or update.

Despite the approval being finalized, the delivery process has been severely mismanaged and unprofessional. For nearly three weeks, the phone was repeatedly sent to the wrong address. Although this issue was reported and supposedly addressed, the error persisted with no meaningful resolution from Telkom management.

I have requested,to be called back however no agent assisted and no one transfered me to management. This is unprofessional and bad client services. Worse part no one even knows Kwanele in your department yet there is a debit order for that phone.

Moreover, the agent who handled the sale has not followed up on the matter nor provided any updates. The lack of accountability and communication from both the sales agent and Telkom’s management has resulted in a frustrating and unacceptable experience.

This ongoing failure reflects extremely poor client service and has caused significant inconvenience. As a customer, I expected a standard of service that prioritizes reliability and responsiveness—neither of which have been demonstrated in this situation.

I urge Telkom to rectify this issue immediately, ensure proper follow-up from management, and take appropriate steps to prevent similar occurrences in future.

Sincerely, JayT