Bad service

Today my account was suspended by telkom. When I called their customers line a lady called Thato who attended to my call confirmed that my account is suspended while it was not arreas. I am told their system did not update my payment when they debited my account on the 21st of March.

Mind you I am working from home and I was in the middle of send an important email when my services were interrupted. The only thing telkom can do is to promise me that they will fix their mistake within 5 to 24 hours. No matter how much I explained my need for wifi and cell phone line which I both contacted. I was told "sorry mam", nothing can be done, you will just have yo wait for those hours. Regardless of how negatively their mistake is affecting me and my job. Even a manager called Jesica got online to tell me how *********** her company is and that she cannot commit to anything other than me waiting for 5 to 24 hours.

I am really disappointed in you Telkom, right now I had to buy an MTN sim card just so I can connect and be able to work. Who will re-imburse me?