BAD SERVICE

<p>I went into the Mall@Reds office on the 5 June to port my mobile no. I was at the office at about 6.15pm. The person at the counter helped me and i even received a otp which i had to give him so he could posr the no. He informed me that the no. would be ported by Tuesday at round the same time. Up to saturday nothing happend so went in on Saturday and was assisted by Kashiefah. She did some checking on her computer and after a while she informed me that she does not pick up any thing and it appears that the port was not done. So i then asked her to do the port to which she informed me that she can't do it because she does not know what the person that me did. I asked her to check on his system to which i was informed that she can't access hois computer. I found this very satrange as with systems today this should be possible. </p> <p>I then asked her how do we resolve this matter and was told that i need to come in when he was in as he is the only one that can help me. To which i enquired when he will be in and was told he will be in on monday from 8 to 5. I told her that i am not able to come in at that time and that is the reason i can in at 6.15pm to do my port. I asked her for his contact details to which i was told that she was not able to give it to me. So i asked for a tel or e-mail no for camplains department and she told me that they do not have such details. </p> <p>I thought this to be very starnge, i then asked her for the e-mail address for the person that helped me which i got and sent him a e-mail. </p> <p>Its all very good to offer excelent products but that needs to be followed with excelent service.</p> <p> </p> <p>Anil -</p>