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Annolien L

1 reviews | Active since Feb 2017

10 Jun 2017, 19:22

Bad service

<p>Open a fault report on 27/5/2017, after many calls the fault is still in progress, Telkom don't do anything and don't let us know what is going on. I do have a reference number for this issue. It is not the first time that we have Telkom problems!!!!!#</p>

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Replies (3)
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Annolien L's update13 Jun 2017, 21:11
Reviewer Update

So after Telkom asked for my personal detail nothing happened, I phoned them just know and I received the same message again. They busy with the cables!! We don't have wifi or internet as from the 27 May!! Baddest company ever!!!!

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Annolien L's update17 Jun 2017, 21:42
Reviewer Update

On 27 May I logged a fault at Telkom, after lots of fphone calls, nothing happened, and on 10 June, I report Telkom on Hellopeter, on 12June, Telkom asked for my personal detail, and up to today, 17 June nothing happened. So what is the next step? Where do I report them now? Are there any other company is South Africa where I can get a ADSL line? So that I can cancel this very bad service of Telkom!!!They send their bill on time, I pay the with no problems every month, now I have to pay for no service. TELKOM your useless!!!!

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Annolien L's update25 Jun 2017, 16:18
Reviewer Update

Hi Jawaad,

Today marks June 25, with absolute 0 response from Telkom or HelloPeter.

This is absolutely unnacceptable. I come to this website to try and get the already pathetic Telkom to do their job that I am paying for monthly, only to find this platform not doing anything either.

I am dissapointed with HelloPeter, as this was the supposed saving grace against companies that take our money without upholding their ends.

Can this please get sorted out, by either HelloPeter or Telkom. I have family memebers who's work are dependant on internet access and our current alternative is not a long term solution. If you have any questions or need information on the matter, please call me on ********** 402. I would be happy to talk with anyone that will actually do something about this issue.

I have been faithfully paying Telkom and so far I have had no internet. So I will simply not pay this month?

A very upset customer!