Bad service

<p>I phoned Telkom to enquire about the FLLA product and wanted to port my Neotel number to Telkom. I was told that it wasn't possible and that I should cancel the subscription with Neotel and then try to port the number after the subscription cancellation had occurred. I receieved an sms on 25/05/17 to say that my order will be delivered on 16/06/17. This was incorrect as I had not placed any order. So I phoned in on 26/05/17 to advise that this order should be put on hold until the Neotel subscription was cancelled and that I would phone in the port the number and place the order once this had happend. I receieved another sms on 28/05/17 to say that the order would be installed on 29/05/17. And on 30/05/17 someone from Telkom delivered the parcel. I advised that this was not supposed to happen and he said that there would not be a problem, that I should still accept the installation and activate the sim card, then port the number thereafter. The delivery was also missing part of the package,i.e. the Huawei B315 LTE router. My questions are: How is it possible that I had to accept delivery when I hadn't placed an order? Why is there a portion of the order missing? and how do I receive the missing router? Is there a way to mute the FLLA device as this is something that is required . If not, is there another FLLA compatible device that has mute functionality? All of these questions could have been avoided if only Telkom had not jumped the gun and sent an order that wasn't placed. </p>