BAD SERVICE

<p>Hi</p> <p> </p> <p>Im writing this complaint in today and from the feedback I receive today or tomorrow will determine how badly this will end or not!</p> <p> </p> <p>I will tell my story and all the info around the contract after this and the conclusion.</p> <p> </p> <p>My story: I recently took a contract out through Telkom SA, I received the phone on 01 May 2017, I pay R1 658.07 monthly I am a new customer and I handed the phone in the TelkomSA Clearwater mall on the 10 May 2014 I haven’t received any feedback from Telkom or anyone regarding what is happening until I wrote a bad review on HelloPeter.com about the bad service I was receiving, then only did I receive a response yet still no apology for not keeping me informed or even to let me know what’s happening.</p> <p>This was supposed to be a business of which I never even used as I sent it in, I was obviously still billed for the month of May which is fine but when I received an invoice for R6000+ for the repair of the phone I got mad as hell. Not an explanation from anyone as to why I’m paying this much, all I received was an sms with the amount and the bank details to pay it in.</p> <p>I went to TelkomSA store in Clearwater mall 3 times this month and not once was there a manager instore for me to discuss.</p> <p>This is not how a new customer should be treated, I am paying for a contract phone that I am not using and you guys are giving me such terrible service, I had the phone for 10days guys!!!!!! This is a contract phone of which I am still being billed for.</p> <p> </p> <p>I want this sorted out with my phone repaired and given back to me ASAP before this matter goes to court and/or dragged through social media on a high level.</p> <p> </p> <p>Information around my contract:</p> <p>Account no: ********** 86</p> <p>Job: TRL043341</p> <p> </p> <p>Regards</p> <p>Valentino Hendricks</p> <p> ********** 591</p>