Bad service

<p>Hi, my account was in arrears for the month of April as I had a problem with my salary, I called telkom customer service on the 09 of May 2017 advising them I will pay the amount of R1069.34 on the 17th of May 2017, I made arrangements so my line would not be cut, on the 16th of May 2017 I received a message on my fone that telkom debited my account with an amount of R1974.34, so I contacted them and the consultant advised me telkom did dat on thier own because the account was in arrears even though I made arrangements, I was okay with it but I also queried why they took out more than what was owed so this guy advised me it was for the amount in arrears plus my current statement amount , so I will not be debited on the 1st of June 2017, so I thought everything was in order as my account was up to date, until today the 24th of May when I hear that my line has been cut due to my account being in arrears, when I contacted telkom customer service they advised me that the amount is reflecting on their side but they dont know why my line is blocked , this is very poor service from telkom, I am in hospital and I cannot make any calls because of my line being blocked, they told me I must wait 24-48 hours which is not acceptable because they took my money but still cut my line, I thought telkom was the best network but im thinking twice about that</p>