Bad Service

<p>Good day,</p> <p>My mum has been a customer for years and recently her service has been bad.</p> <p>She has not a land line for over a month - it has been on and off. A technician had come through numerous times and said the cables outside needs to be fixed. Does it take you over a month to fix and do you like to take peoples money whilst they wait for this. She is a pensioner and does not have the money to be dialling you continously from a cellphone for this as the landline does not work. Also, this week her internet went off..she has had internet intermittently. We had phoned through 3 times to get this sorted and they reset and it goes off after a while. I finally got a reference from an agent:1038CNK190517 who told me someone would call on Saturday(of course this did not happen). We had to complete cancellation forms today to get all her services cancelled because we feel this is Telkoms way of *****ing pensioners money. Is this what your services have become. I must say it is a sad state. I am myself going to be cancelling my mobile contract with you as well. I would rather pay a cancellation fee than be a client of Telkom.</p>