Bad service

<p>I app**** for a telkom ADSL line from telkom about 2 months ago and the service has not been activated. A technician came to activate the line but found a problem with one of the poles that has deteriorated in the line which needed to be replaced. He said he escalated the matter to his seniors but since then nothing was done. I then downloaded the mobile app where I can chat with the agents. They told me the is nothing showing on their system regarding my order being handled. I asked the agents to cancel my order and I got disconnected. I thought I had signal issues until I realised that when I asked other agents about the cancellation they disconnect me. So I would like to TERMINATE my application ASAP. This was me giving telkom a second chance after being disappointed previously and I am not going to make this mistake again. I have proof of my chats with the agents should it be required</p>