AK
Andrea K

1 reviews | Active since Apr 2017

11 May 2017, 21:38

Bad Service

<p>I have written a review before of the bad service I received fro Telkom where they relaid cables in our complex and promptly ******ed up my telephone and adsl service. It took a week to get my telephone sorted and four telkon technician teams and five weeks forthem to try and resolve the issue. It took one Data Service person one day and one call (Colin) and it was finally resolved I had my 10Mbps line back. Just five days later technicians were once again working on cables in our complex (why I have no idea) and my adsl is back to were it was 5 weeks ago (0.8-1.1Mbps). This has become a joke, and not in a nice way. In the interim I was still billed in April for a full service which I did not get.</p> <p>What I would like to know is why was my cables "played with" again and how long will it take this tine to get this resolved?</p> <p>If the technicians do not know what they are doing they should leave what is working well enough alone. If I could score a zero for this service I Would.</p>

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Andrea K's update12 May 2017, 00:59
Reviewer Update

I would like to apologize as it seems I may have been hasty with this review. My ADSL line went off about 30mins ago and when it came back on my ADSL speed test came back to were it is supposed to be. Although after my last experience I can't really be blamed for what I was thinking