bad service

<p>So where to start</p> <p>On the 15th of April I got the uncapped intetnet special from telkom as this was a BIRTHDAY present for my husband</p> <p>On the 19th they came to install the "new line" after I paid R700 for a new line user. The technicians came to install the "new line" only to attach it to an old line going to the main house. After the installation we could only get the router from the store. So we had to set everything up by yourself as we struggled the whole night trying to get the Internet to work with no success. </p> <p>After phoning telkom for the 3rd time we found out that we have to wait 48 hours before the "new line" will be working. Waited 2 days still not working. Phoned the call centre again finding out that the lines was not syncing. </p> <p>Went to the store on the 22nd to complain and to find out when a technican can come and fix the problem. We left the store with anger as the consultants does not do any effort to help a customer having a stupid smirk on there faces. 0nly to send the a email to the store manager. </p> <p>On monday I received 2 different sms'es that a technician will come and fix the line. He came the 25th and it was working just for ONE DAY. The next day it was off again phoned telkom a few times on the 27th and 28th and they "LOGED A CALL" 3 TIMES and still till now no one has phoned us till NOW!!</p> <p>I am highly disappointed with the service as this was a BIRTHDAY PRESENT for my husband and he can't even enjoy his gift from me and it only brought frustration and anger to the house hold! Very nice hey? </p> <p>Thanks Telkom best way to celebrate hey! Will not recommend you to any of our friends and family.</p>