Bad service

<p>On 14 April 2017 my landline went dead. I reported it immediately and received a ref. no.</p> <p>Sporadically my phone will ring but there is so much noise I cannot hear a word. </p> <p>What is most annoying is that I receive SMS every 3 days telling my that they understand my frustrationl.</p> <p>With 2 long weekends obviously this is going to take a long time-never think of customer needs.</p> <p>My neighbour never had her landline for 12 weeks recently. I am a medical doctor and also elderly.</p> <p>The call centre has been polite and tried to explain but they are obviously embarrassed by the level of service.</p>