MP
Mafusi P

1 reviews | Active since Feb 2017

19 Apr 2017, 09:24

BAD SERVICE

<p>I APP**** FOR A CONTRACT IN TELKOM MOBILE FOR A ROUTER. THE DEAL WAS A 15GB WHICH WAS 5 DAY DATA AND 10GB NIGHT SURFER. THE COMPANY CHARGED ME R1000 FOR DATA USAGE WHEREAS THEY HAVE ****** ME OFF 30GB FOR THE WHOLE 3 MONTHS. I HAVE BEEN CALLING FOR OVER 3 WEEKS NOW AND THEY HAVE NOT RESOLVED IT. TELKOM SHOUL WORK ON IS CUSTOMER SERVICE.</p>

0
Replies (3)
MP
Mafusi P's update19 Apr 2017, 13:59
Reviewer Update

How soon?

Telkom
Telkom's reply20 Apr 2017, 14:50
Official

Good day,

We apologize for the delay.

We have requested the back office to load your data.

We will make sure your query is attended to.

Kind regards

William

Telkom Social Media Team

MP
Mafusi P's update20 Apr 2017, 16:29
Reviewer Update

I have reported your company to the consumer affairs for robbing off and for delay in customer request response.