bad service

<p>Good day</p> <p>AS per telcon please can you assist and escalate my concern with regards to the billing/charges of downgrade of my LTE line.</p> <p>THANK YOU FOR LISTENING AND GREAT SERVICE IN TRYING TO ASSIST.</p> <p>I have tried from January to call and downgrade my LTE Line( ********** 733), I was then advised to send an email to the</p> ********** <p>I then sent an email with my request, and was only call end of February( 28/02/2017) on my cell ********** 820.</p> <p>I cannot remember the name the the gentle man, but he assisted and explained what are the best options, and did tell me that i will not be charged any<br />penalty or downgrade fees for the request.<br />before I agreed , I asked him many times on call for incurred charges, he guaranteed me..NO.<br />I AM AWARE THAT CALLS ARE RECORDED .</p> <p>I DEMAND THAT THIS BE REVERSES AS PROMISED, AS THIS IS FALSE AND MISLEADING.</p> <p>PLEASE CAN SOMEONE ESCALATE THIS TO CORRECT DEPARTMENT, AS I AM CALLING SEVERAL TIMES AND NO JOY.</p> <p>THIS IS VERY UNPROFESSIONAL FROM TELKOM AND IS VERY DISAPPOINTING.</p> <p>I REQUEST TO LISTEN TO CALL RECORDS IF NEED TO , OR WILL ESCALATE FOR FURTHER ACTION.</p> <p>my contacts numbers.</p> <p> </p> <p>STILL AWAITING to be called, sent email ********** promise to call at 9am yesterday.<br /> ********** 820<br /> ********** 820<br /> ********** </p> <p> </p>