bad service

<p>I am very disappointed with the service I am receiving from Telkom both call centre and store service. we app**** for a router in february which took more than 20 days for approval and delivery. firstly we were told we are declined , secondly we were told we are approved and the router will be delivered to us which delivery took place a week later. lastly, we received the router that with an inactive sim card , both the call centre and the telkom branch at maponya mall are unable to assist us, meantime I am expected to pay for the services I didnt use come month end. we are told by the call centre that it takes 24 to 48 hours for the activation everytime we call or go to the store, we went to the store at maponya mall same feedback the consultant there didn't ven bother to check on the system the contract details till today when I call the call centre for assistance I am still told about 24 to 48hours . its been close to a week now sitting with an inactive telkom simcard for the router but I will be paying next month for a device that is not even activated upon receival as a client. please teach your staff to treat their clients with respect and value their time because a business without customers will never grow . as for this contract I no longer want it, I will stick to CellC as my sevice provider, you do not value your client's and their business. You never didnt give me a solution when tried to address this is a civil manner via DM on twitter so I hope this will be an eye opener to those considering choosing you as their service provider. YOUR CUSTOMER SERVICE SUCKS, YOUR CALL CENTRE STAFF HAVE NO FIRST CALL RESOLUTION , YOUR BRANCH STAFF DONT HAVE SENSE OF EMERGENCY.</p>