jjdt
johnathan jade du toit

1 reviews | Active since Feb 2015

20 Mar 2017, 10:29

Bad service

<p>This is the second time i am writing a bad review on hello peter about the same problem. I have recently relocated to a new premises. I reported to telkom that i have relocated, they only send a techinician to my new premises two weeks later. A technician then told me that the line thats underground is damaged they are going to come back and replace the cable. I asked the technician how long wil they take to come back, he said 10 working days. I dont blame telkom for the broken line its not their fault, but now i have to pay for another month and i havent even used the line. I have send telkom a email but they not responding. I am sorry but i cant pay for something a havent used.</p>

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Replies (1)
Telkom
Telkom's reply20 Mar 2017, 14:16
Official

Good day Johnathan,

Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team