bad service

<p>I called telkom, waitied online for over 13mins before my call was assisted, when I spoke to the agent and said what my issue is the person put me on mute from there end and i wasnted another 3 mins for the person and then put the phone off, I'm now currenlty waiting 30m:14s for a agent to assist me. </p> <p> </p> <p>Last month you guys added a rejection fee to my bill and this month it seems you ppl don't want to debit my account? </p> <p> </p> <p>what is the issue?</p> <p> </p> <p> </p>