MK
Mohammed K

1 reviews | Active since Sept 2011

21 Feb 2017, 21:22

Bad service

<p>Very poor service, ordered a Samsung j7 prime, at the time of the sale I was assured there was stock now there's apparently no stock. I wanted the p9 lite but they told me that there's no stock of that phone, I have made numerous calls to the call center helpline and nobody can assist me. </p>

0
Replies (5)
MK
Mohammed K's update22 Feb 2017, 12:36
Reviewer Update

Still no response from Telkom, highly disappointed in the service levels, I can't believe that nobody from Telkom has bothered to give me a call yet

Telkom
Telkom's reply23 Feb 2017, 11:08
Official

Good Morning Mohammed,

Your query has been sent to our Sales Team for assistance, feedback will follow.

We apologize for any inconvenience caused.

Regards,

Busi

MK
Mohammed K's update23 Feb 2017, 11:45
Reviewer Update

Hi Busi it is highly disappointing that nobody has even had the decency to call me to keep me informed, nobody has even listened to my sales call to listen to your agent promise me things that can't be delivered, all I'm getting is being pushed from pillar to post! Very poor service even complaining on hello Peter and not even a call to see what my complaint is about, very poor service

MK
Mohammed K's update27 Feb 2017, 12:06
Reviewer Update

Hi guys still no response from you guys? Telkom mobile very poor service I will be starting a campaign against your company on all platforms.

MK
Mohammed K's update23 Mar 2017, 14:45
Reviewer Update

I am still awaiting feedback, this is very poor service! I will be taking to Facebook and social media to expose this pathetic service!