BAD SERVICE

<p>I took a phone contract with telkom in October 2017 everything was fine til Deember 2016. I took my phone back to them as it wasn't working anymore it just switched off. I bought the phone at the Telkom outlet in East Rand Mall. The consultant who was assisting me said it should take 14 working days for the phone to be fixed. 14 days passed and no phone was back at the store. I was told they haven't even started fixing or assessing the device. I was patient and I said I will follow up after a week. I did and I was told my phone is not back yet I should wait for an SMS. I specifically told them I won't be able to get any messages as I don't have any phone other than there one I bought from them. I went back on the 21st of January 2017 and was told my phone is still not back. I was furious as they are debiting my account every month but I don't have the device with me. I called their call centre to follow up they said there's nothing they can do I need to take this up with the repair centre. I logged a complaint a month ago til this day there hasn't been any response or whatsover. I work at a bank and we deal with complaints almost all the time. I know companies work differently however with us if a complaint has been logged against the company or branch the manager has 24 hours to attend to the complaint. What kind of service are you guys providing. Please attend to the issue as its been 3 months with no phone but I'm paying EVETY month, isn't that against the law?</p>