Bad service.

<p>Good day we have had a very bad experience regarding telkom services!! our modem router was hit by lighting on monday afternoon , since then it still goes on but their is no internet ! I then reported it tuesday morning after which they told me it is a area fault and will be fixed in an hour, 4 hours later I phones again they then told me that my system is showing an error she will report it to technical and will be fixed within an hour 2 after that I phoned 2 times again ! On wednesday still no internet I phoned again for the guy at the call centre to tell me that they never logged a fault on the system or stated a fault! Which meant I wasted all my time on tuesday and airtime for nothing! So after the guy then logged a fault for me on the system I then waited and waited for which I phoned again 3 times for them to tell me they are busy working on it ! We are now at thursday afternoon still no internet or assistance what so ever! I run my business from home and because of this I have actually lost clients and couldnt have done business for 4 days now , I am really disappointed in telkom , they are easy to cut the line if you dont do payments but if you need service or help from them this is the kind of service you receive I feel this is unacceptable.</p>