CS
Charles S

1 reviews | Active since Aug 2015

16 Feb 2017, 07:40

BAD SERVICE

<p>Good Day</p> <p>I cuurently have a 2Mb ADSL line and want to upgrade to a 4Mb line. Meaning I want to effectivly give Telkom more money each month. After several phone calls and website enquieries I still have not been upgraded.</p> <p>This is so pathetic, one time I phoned I was transferred to 4 different people and not one seems to be ABLE to do their job. One guy at least told me that my area does have 4 Mb line avaialbe.</p> <p> </p> <p>If Telkom can just provide proper training to their personal in terms of CLIENT SERVICE. Ambition to do their job or replace them with people that does want to work.</p> <p> </p>

0
Replies (2)
Telkom
Telkom's reply16 Feb 2017, 11:46
Official

Thank you for making contact with us.

Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

***

CS
Charles S's update28 Feb 2017, 08:01
Reviewer Update

It is now almost two weeks later and still no response from Telkom.

Are customer service really important to you? It does not look like it.