1 reviews | Active since Aug 2015
BAD SERVICE
<p>Good Day</p> <p>I cuurently have a 2Mb ADSL line and want to upgrade to a 4Mb line. Meaning I want to effectivly give Telkom more money each month. After several phone calls and website enquieries I still have not been upgraded.</p> <p>This is so pathetic, one time I phoned I was transferred to 4 different people and not one seems to be ABLE to do their job. One guy at least told me that my area does have 4 Mb line avaialbe.</p> <p> </p> <p>If Telkom can just provide proper training to their personal in terms of CLIENT SERVICE. Ambition to do their job or replace them with people that does want to work.</p> <p> </p>
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
Thank you for making contact with us.
Please be assured that this matter has been escalated to our ADSL Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
***
It is now almost two weeks later and still no response from Telkom.
Are customer service really important to you? It does not look like it.
It is now almost two weeks later and still no response from Telkom.
Are customer service really important to you? It does not look like it.
