Bad Service

<p>I was waiting for my refund since 25th January 2017. I initially went to a telkom shop to advise that I'd changed my bank details and updated with then on 7th January, they advised me to make an eft on the 20th of January to avoid non payment as the new details would be effective end of February. I did that and still wasted an extra R42 for a faster payment and they still debited from my new account on the very same day. This took more than a week for someone to even look at my case. After several calls they closed the case because I couldn't answer my phone. I advised that they should reopen my case and call me at 10:30 the following day as I work at a cti industry and cannot have a phone with me on my desk. No one got back to me. Today they reopened another case ( ********** 0) saying it will take 5 to 10 working days for it to be processed. Why should I go through all this to get my money back where as I've made it easy for them to debit from a different account and they asked me to do something completely different. It's been 2 weeks already and I don't even have a cent to my name as I work on a strict budget. I've wasted so much time from the 7th speaking with about 10 different people. I need my money. Telkom's service is atrocious. I want to cancel my contract with them.</p>