FR
Fred R

1 reviews | Active since Nov 2009

02 Feb 2017, 13:10

BAD SERVICE

<p>I went to Centurion mall telkom store yesterday. was there after 5pm with about 4 people ahead of me in the que. after 45 minutes, waiting in line still 2 people ahead of me so i left. today i went on the below site https://www.telkom.co.za/today/storelocator/telkom-mobile-head-office/ and tried to call the number listed to confirm if maybe they sell prepaid sim cards. no answer on the number on the website. i then confirmed with a friend of mine who worls there if they do sell simcards and he confirmed. i then went there to go and buy the simcard and i must say that the security officer/s was extremely rude and arrogant. i requested directions to the telkom direct store and his precise words were, " but sir, there is a lot of telkom stores, this is head office, why would you want to come here?" uhm, maybe bacause it is advertise as such! needless to say, i still do not have a prepaid sim card. i would suggest that telkom needs to be a bit more pople friendly and also maybe remove the contact details from their website because its no help</p>

0
Replies (1)
Telkom
Telkom's reply02 Feb 2017, 14:25
Official

Good day Fred,

Apologies for the level of service you have received.

Please bring along your ID book and proof of address when going to the Telkom Store to buy a prepaid sim card.

Yes we do have prepaid sim cards at the stores.

Regards,

Busi

Telkom Social Media Team

***