Bad service
<p>Hi </p> <p> </p> <p>The service with telkom to get a land line put in is really a horrible experience. I have placed an order on the 9th of January 2017 and my installation date is 6 February 2017, but no one has contacted me to confirm a time. I have been trying to talk to someone on the 10213 number, but they keep you waiting for over 20 minutes which I then have to put down. I have received an sms on the 14th of January 2017 for my order ********** 76 and that my order is scheduled between 7:30 and 16:00. I am a working citizen and can not wait the whole day. I need the exact time when someone will be installing my line. I can not get any answers at this point and this is why I am writing this review.</p> <p> </p> <p>Please contact me if you in any way have respect for your service.</p> <p> </p> <p>Regards</p> <p> </p> <p>Rachelle</p> <p> ********** 208</p>
Helpful (0)
Replies (4)0
Replies (4)
Telkom's replyOfficial
31 Jan 2017, 15:49Hi rachelle-louw
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
Telkom's reply31 Jan 2017, 15:49
Official
Hi rachelle-louw
We are sorry to hear this. Thank you for making contact with us and bringing this to our attention.
This response serves as confirmation that your query has been received. Please be assured that we have tasked our team to investigate and provide feedback as soon as possible.
Interaction ***
Regards
keagan
Telkom Social Media Team
Best regards,
's updateReviewer Update
04 Feb 2017, 20:42Hi Keagan
Thanks for your quick reply, but my date for installation is Monday and no one has contacted me for a time. Now what? How will telkom reclaim the fact that they don't worry about service and feedback. We as clients who depend on Telkom must just fall in line, because they are the only people who can install land lines.
's update04 Feb 2017, 20:42
Reviewer Update
Hi Keagan
Thanks for your quick reply, but my date for installation is Monday and no one has contacted me for a time. Now what? How will telkom reclaim the fact that they don't worry about service and feedback. We as clients who depend on Telkom must just fall in line, because they are the only people who can install land lines.
's updateReviewer Update
09 Feb 2017, 14:27Still no progress. It seems that telkom does not care.
's update09 Feb 2017, 14:27
Reviewer Update
Still no progress. It seems that telkom does not care.
's updateReviewer Update
09 Mar 2017, 08:59I do not know what to do anymore. Trying to get your DSL line in a holding pool is a mission. I have done it twice now, and the first attempt was deleted, because it took to long for the new service provider to take over the line. But I did not get any indication from Telkom that it was in the holding pool, no reference number or contact from them. Now I sit in the same boat again. The new service provider can not pick up any line in the holding pool. Getting any response from Telkom is frustrating.
PLEASE HELP.
Rachelle
's update09 Mar 2017, 08:59
Reviewer Update
I do not know what to do anymore. Trying to get your DSL line in a holding pool is a mission. I have done it twice now, and the first attempt was deleted, because it took to long for the new service provider to take over the line. But I did not get any indication from Telkom that it was in the holding pool, no reference number or contact from them. Now I sit in the same boat again. The new service provider can not pick up any line in the holding pool. Getting any response from Telkom is frustrating.
PLEASE HELP.
Rachelle