Bad Service -

<p>Good Day, This is a complaint that I’m referring to as we are not having any joy with any of the Telkom staff at Telkom.</p> <p>Our phone line has been down since December 2016 and we have logged numerous of complaints since the 04/01/2017.</p> <p>We have called Telkom to have the line repaired, and the only response we are getting is that they will come and have it sorted ASAP.</p> <p>My father was hi-jacked last week Friday 20/01/2017 – My mother then was unable to call anyone as the phone was not operational to call for help!</p> <p>After numerous of calls to Telkom, and on the last calls made yesterday, my Mother spoke to someone there and after she asked to speak to a manager he dropped the line in her ear. She then called again and spoke to a woman who then said that there was no manager in for the day. </p> <p>We are now fed up with the terrible service and will no longer accept it.</p> <p>We are requesting that this gets sorted out ASAP</p> <p>· We will not be charged for the past month as we were unable to use the line.</p> <p>· Please advise how we will be compensated for not been able to use our Internet with our internet provider as we are been charged monthly for it and have not been able to use it?</p> <p> </p> <p>A mail was sent to Brian Armstrong and as well as the Escalation centre - NO FEEDBACK !</p> <p> </p> <p>Kind Regards,</p> <p>Wesley</p> <p> </p>